The privacy of our visitors to lovehair.co.uk is important to us.

At Lovehair & Co Ltd (also known as Lovehair), we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Lovehair is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. Here is information on what types of personal information we receive and collect when you use and visit lovehair.co.uk, and how we safeguard your information. We never sell your personal information to third parties, no sir, that’s just wrong! Go grab a cuppa to keep you going and read on…

Mailing Lists

As part of the registration process via our sign up forms for our monthly e-newsletters and general updates, we collect personal information, sometimes including social media handles so we can share the Lovehair Tribe love.

We use that information for many reasons: to tell you about stuff you’ve asked us to tell you about – new courses, product reviews, events; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Campaign Monitor, to deliver our newsletter and general emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Campaign Monitors privacy notice. You can unsubscribe to our mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

When you sign up to a course with Lovehair we store your information within third party software called Acuity Scheduling. Through this we then can contact you about your course to confirm your place, collect payments, let you know about important details regarding your course and keep in touch should there be any changes to your booking. By signing up to a course you are consenting to follow up emails regarding your booking. Payments are collected via well know payment gateways Stripe and Paypal – please refer to their respective policy notes via these links – Paypal Privacy Policy – Stripe Privacy Policy

Log Files

When someone visits www.lovehair.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as BT), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.

This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies and Web Beacons

We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

We also use third party advertisements on lovehair.co.uk to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (showing Guildford make up artist ads to someone in Guildford, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).

• Google, as a third party vendor, uses cookies to serve ads on your site.
• Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
• Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

You can chose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Jo Irving at jo@lovehair.co.uk

Changes to this Privacy Notice

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated Tuesday 15th May, 2018

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at jo@lovehair.co.uk – phew, we hope you enjoyed your brew, now let’s go create some awesome hair vibes!